Cable Phone Service Is Tops In JD Power Rankings
Michael Turk :: September 23rd, 2008
While I typically stick to discussions of policy issues, broadband, and emerging technology, when I see some really good news about cable and our ongoing efforts to improve customer service, I have to talk about it.
Recently JD Power and Associates released their annual rankings of customer satisfaction with both local and long distance telephone service. The rankings measure five factors to determine overall satisfaction.
- Customer service
- Performance and reliability
- Cost of service
- Billing
- Offerings and promotions
For the the second year, cable companies won all four regions. The latest study proves what we’ve said for some time – cable is your best value for telephone service. You can learn more about cable telephony here.
Tags: cable, customer satisfaction, Digital telephone service, JD POwer, VOIP
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January 27th, 2009 at 11:50 am
A friend of mine was telling me about iamvoip.com What do they do? I heard they had amazing service! & customer service (which was my ain concern from the get-go because with embarq, im on hold for HOURS and their CS isnt very polite). anyways share please?
thanks!
February 8th, 2009 at 10:57 am
It sounds like you’re creating problems yourself by trying to solve this issue instead of looking at why their is a problem in the first place.
June 18th, 2009 at 1:14 pm
I just wanted to say thank you for such a great post. I’ll be visiting your blog again and adding you to my reader ! Thank you again
Thanks,
Denise