NCTA’s President & CEO Kyle McSlarrow appeared last week on the public radio program The Diane Rehm Show. Guest host Frank Sesno and guests Amy Schatz, of the Wall Street Journal, and Ben Scott, of Free Press, discussed the recent Circuit Court decision involving Comcast and the FCC, as well as the larger issue of telecom policy, especially net neutrality.
I found it to be a very enlightening discussion, but in a very frustrating way.
Let’s step back to a post I wrote last November (“A Reminder of What “Net Neutrality” Is Really About”). At that time, I looked back at the public discussion of net neutrality since 2006, noting that it had evolved from a simplistic discussion about ISPs blocking access to certain sites or deliberately slowing access to others to a more realistic and complex discussion of network management. I expressed my displeasure that we seemed to have slipped back into a hair-on-fire emergency rush to “Save the Internet,” which was apparently about to end unless we had net neutrality regulation.
Last Thursday, Amy Schatz echoed these same concerns as she spoke of worries that Comcast or Time Warner or AT&T might decide to block your access to an Amazon or eBay. Ben Scott said that if ISPs could steer consumers towards content they owned and away from competing content, that they probably would do so.
Kyle pointed out that cable companies have no interest in blocking since that would rob cable high-speed access service of its value to go freely about the Internet. He said that we have repeatedly expressed our support for an open Internet and that critics can only point to two instances – and one has now been dismissed by the courts – of questionable behavior despite trillions of transactions. He also noted that there is competition, especially with the growth of wireless (look at the new iPad with 3G), and pointed out that dissatisfied consumers would voice their displeasure if a provider blocked content.
But the calls and emails came into the show and people expressed their concern about what cable companies might do. No one offered examples of actual problems occurring. But they’re worried. They didn’t feel they could trust cable operators, because prices for video service get increased (something that’s not really true for Internet access) or because a cable technician sometimes shows up late for a service call.
When the talk wasn’t about “cable companies might do this,” it sometimes slipped into “cable companies will do this.”
For example, in the podcast version of the broadcast, at about 42:30, Kyle says, “There is literally – with very few instances – no evidence of a requirement that the government needs to intervene.” Ben replies:
Except for the CEOs of all the major cable and telephone companies who say, ‘We want to change the way the Internet works and we want to control content; we want to speed some content up; we want to slow some content down; we want to put ourselves between consumers and the content and change the business model.’”
I would love to see the documentary evidence of all the CEOs of major cable companies who have said that they want to speed up access to some content and slow down access to other content. I’ve never seen such evidence. Consumer groups like Free Press love to make this accusation, but when you ask them if they think ISPs should be able to offer dedicated access for latency-sensitive applications such as telemedicine, they suddenly hem and haw and say that sort of thing is completely different. Of course, they’re in favor of telemedicine.
What was really frustrating is that the critics missed the point that the court decision had nothing to do with blocking access to Amazon or slowing down eBay. It had to do with managing networks and whether the FCC exceeded their authority. “How should ISPs be allowed to manage networks?” is a legitimate question. “Will Comcast block me from Netflix?” is a silly question.
In contrast, at 39:30, John from Leesburg, VA called to ask about these issues from an engineer’s perspective. He particularly asked how rural telecom providers are supposed to manage their already-limited resources. Proponents of net neutrality always feel that ISPs should be able to manage their networks in ways that are good, such as blocking viruses, and not in ways that are bad, such as blocking access to websites. But who decides where the lines are drawn? Who writes the complicated rules that govern this behavior?
Part of what drives the debate about net neutrality lies in a key point was raised in the program by Sesno.
You use more, you pay more. You have higher speeds, you pay more. You own the company, you charge differently. The idea that there’s something special about the Web, that it should be wide open and free, in a sense, is unlike any other business proposition that we’re really talking about.
The Internet is powerful and impactful. It does seem to make people think that the old rules don’t apply, that the Internet is very different from everything else and quite special. Part of what is going on right now with the National Broadband Plan and the proposal of net neutrality is that we’re figuring out how to best move forward. What’s fair? What benefits our society?
These are important questions and we hope that we can all mutually come up with the solutions that provide consumers the best possible broadband experience.