16 March 2010

a la carte

 

A Lively Debate About Online Video

Wednesday, March 25th, 2009

I hope you are following the very vibrant debate that’s been taking place over the last week, involving  Boxee CEO Avner Ronen, Chairman of HDNet Mark Cuban and a host of other people about the relationship between free online video and the programming available from multichannel video distributers, such as cable, satellite and phone companies.

It all started with this Contentinople article, quoting Ronen: “Cable companies have been fighting cable à la carte for years in Washington, but I think consumers will prevail online.”  Then Cuban responded on his blog: Why Do Internet People Think Content People Are Stupid ? He argued that it doesn’t make sense to disrupt cable’s current business model.  He then followed up by noting the impact if the “a la carte” model was applied to Internet content.

Then the whole discussion took off. Here are just a few of the relevant links:

One notices some common themes of those arguing that cable programming ought to be available online either free or in an a la carte fashion.  There’s a general theme that all content must inevitable be available on the Internet in this fashion. Typically, what consumers want is held up as the Golden Rule. I’m no expert, but I don’t think that Masnick’s economic analysis makes too much sense.

Anyway, take a look for yourself.

Should All Content Be Online for Free?

Monday, March 9th, 2009

Stories come and go in both the general media landscape and the blogosphere, but often the same issues remain on the radar, but driven by different players and events.

For example, recently we’ve seen coverage of the Hulu-Boxee affair, the possible launch of online video platforms by cable operators such as Comcast & Time Warner and the “trend” of cord-cutting (getting all your video online). In addition, we regularly see many bloggers complain that the cable industry won’t launch “a la carte” options, so that subscribers can buy channels one at a time.

All of the coverage can be summed up thusly: “I think cable programming costs too much.” It also seems to me that this is a reflection of the dominant attitude found online: All content should be free or priced very low. But what people really mean, whether they realize it or not, is that they don’t like cable’s current business model. Every suggested solution – let customers buy one channel at a time, cable programmers should give their shows away for free on the Internet – would disrupt the current business model.

What Lessons Can Be Learned from the Newspaper Business?

Many industries have had their business models disrupted in recent years; one example is the newspaper industry. The Chicago Journalism Town Hall recently took place and some observers came away with the notion that the way for print journalism to survive is to adopt the cable business model.

This is an ironic reversal, because it appears that cable’s model was built on that of newspapers and magazines, which generally depend on a dual revenue stream of subscription fees and advertising. Print media are currently grappling with the best way to deal with the Internet and whether it pays to give away your content for free online.

Daniel Sinker on Huffington Post pointed out that an iTunes “a la carte” model might prove to be very bad for news organizations. (In fairness, he also suggests that saving journalism might mean tearing down the established order.)

The Chicago Tribune’s Eric Zorn expressed his own concerns:

… until a few months ago… I believed that large news organizations could thrive online by using the TV/radio broadcast model—by making it difficult to enjoy content without being confronted with advertising messages.

But for a variety of reasons, this model doesn’t seem to work for online news, particularly in this economy. Newspapers can and do make money with Web advertising, just not enough to make up for the declines in print advertising.

I’m now a believer in the cable TV model. News organizations that generate significant original content should band together for their own survival and sell group subscription packages for unlimited access to their stories, photos, videos, archives and other offerings.

Mark Cuban summed it up in the title of his blog post: How Cable & Satellite Can Save the Newspaper Business. Cuban argues that selling content “a la carte” is a difficult business venture and suggests that newspapers partner with cable and satellite providers to offer exclusive access to content.

Now, I don’t know if these solutions are the correct ones to save print media. And it’s highly likely that the cable model will change at some point. The correct answer doesn’t seem to be clear to anyone. Some print outlets give away their content for free. Some put parts of their content online, but require you to buy the print version to get the bulk of it. Some have suggested that non-profit journalism is the correct path. Some companies are experimenting with various models.

This is true of other businesses, since cable programmers are in the same position of experimenting with a variety of approaches.  Right now, they primarily rely on a mix of subscription fees from cable operators and advertising revenue. As I’ve noted previously, in an “a la carte” world, both of these revenue streams would be dramatically affected. It’s highly probable that this business model will change over time, but right now, mandatory “a la carte” would probably have a very bad effect on your viewing choices.

Cable’s Sinister Plot?

Just recently, Time Warner’s CEO Jeff Bewkes discussed a plan called “TV Everywhere,” that would put all cable programming on the Web, but only accessible to consumers who are already subscribed to a multichannel video service, whether from cable, DBS or a telco company.

And what were the headlines? “Time Warner CEO Plans ‘TV Everywhere’ — But Not For Everyone.” “Time Warner’s Bewkes Plots To Eradicate Free Content.” “Cable Tries To Stuff The Internet Video Genie Back In The Bottle.”

Yes, the cable cabal’s dark & sinister plan to not give its content away for free…

What I’m really trying to do is express my frustration at seeing coverage like this.  The headlines could have been just as easily written in reverse.  “Cable Expands Online Content for Subscribers” Or, “Cable Subs to See Expansion of Content Online Content.”  And then there’s, “The Bundle gets Bigger; Cable Adds Content Online.”

I hope I’ve made my point that the business of online content is a little more complex than it might first appear to be.  And new online content, available on demand for those who are already paying the freight, could be just the jumpstart that the online world needs.

More Cord-cutting Coverage

Monday, November 17th, 2008

For some time, I’ve been noting on my Twitter account the rising tide of people who have decided to cut the cord that ties them to servicing their television needs through cable, satellite or other wired means, instead turning to the Internet to be informed and entertained.  The topic is blowing up now, with Washington Post tech columnist Mike Musgrove now examining the issue in his column this past weekend (”TV Breaks Out of the Box“).

And I don’t even really need to respond, because Adam Thierer has given it the one-two punch at Tech Liberation Front.

But if you want my take on the cost-savings of broadband video, refer to these earlier posts:

On a related note, TV Week’s Daisy Whitney writes about using the Boxee service to watch Internet video on her television, as part of a cable-free experiment she’s conducting.

The Golden Swamp blog comments on Musgrove’s column by noting that more people watched Tina Fey’s portrayal of Sarah Palin online than on television, and suggests than one could then unbundle one chunk of content (such as a Palin skit) from an entire television episode (a 90-minute SNL). Judy Breck is using this approach to propose unbundling educational resources; others have applauded the ability of iTunes to allow you to buy just the songs you want instead of the whole album (David Lazarus called it the “iPod factor.”).

But as I have written on this blog in regards to “a la carte,” the economics may not pay off. If you unbundle one cable network from others, the economics change. Unbundle one show from a network, they change again. Unbundle a segment from the show, again.  That’s not to say that cable networks don’t or shouldn’t repurpose content. Comedy Central puts entire episodes of The Daily Show online for free. Some cable networks make content available to mobile subscribers or put clips on their websites. I’m simply offering a reminder that there are different approaches and different business models; not everything you want may be available on the platform you want and in the manner you want.

But things change and nothing is permenant. Stay tuned.

Why You Should Pay For More Than You Watch

Thursday, November 13th, 2008

There was a column in the L.A. Times yesterday from David Lazarus entitled: “Let’s pay only for the TV we watch.” So, once again, back we go to the topic of “a la carte” cable service.

I get it. It feels like much of the content world is going to a pay-only-for-what-you-want model. Certainly, it feels right emotionally to only pay for the stuff you’re going to use. But this argument is almost always predicated on one premise: If I could pick and choose, my bill would go down.

Lazarus writes:

The average U.S. home now receives a record 118.6 TV channels, according to a recent report from Nielsen Co. But the dirty little secret of the cable industry is that the average subscriber watches only about 17 channels regularly.

That’s more than 100 channels that most cable subscribers are paying for but seldom if ever watching.

Because of the number of cable systems nationwide, it’s hard to get a fix on the average monthly bill. But many estimates place this figure at $60 to $70.

This means, if all channels cost the same, the typical cable subscriber is spending about $9 a month for the 17 channels he wants to watch and about $55 for the 101 channels he never sees.

There are big problems with the figures here, so let’s break it down.

If you’re getting 118.6 channels, that means you’re getting digital cable service, because analog can’t deliver that many. SNL Kagan estimates that the current average monthly price for digital service is $59.23 (expanded basic is $44.28), which not only provides a wide range of programming but also opens up the door to high-definition and Video on Demand.

The first important point that Lazarus overlooks is that the average cable subscriber has elected to switch from a cheaper level of service with fewer channels, in order to take a more expensive level of service with more options. Perhaps people like the greater choice that comes with digital?

For example, Cablevision recently reported that more than 90% of its video customers subscribe to digital service, which means that 9 out of 10 of its customers want more channels, not fewer. If you look at the largest cable operator, Comcast, you find that 69% of its video customers elect to subscribe to digital service. Industry-wide, approximately 62% of cable’s video customers have made the decision to receive more channels via digital service.

Lazarus continues:

But all channels don’t cost the same amount. By most accounts, the sports channel ESPN is one of the most expensive carried by cable systems, costing by some estimates more than $3 a month per subscriber. Many other channels are said to cost as little as 25 cents monthly.

I never watch ESPN. When I watch TV, it’s usually CNN, CNBC or a movie channel. On an a la carte basis, I could probably get the handful of channels I like for pocket change.

That, of course, is not what the cable industry wants.

Lazarus leaves out all of the relevant content here. Those figures he cites are carriage fees that cable operators pay programmers in order to carry those services and offer them to their customers (The real rates are found in private contracts; actual figures will vary by company and circumstances). It’s not what those networks “cost” and it’s not a reflection of what you would be charged in an a la carte world.

He also writes:

According to the FCC, average cable rates nationwide more than doubled over the last 10 years.

In fact, the FCC has not released any reports containing this information. There have been statements in the media to this effect, but the Commission has not released any reports to back up this assertion. It is irrelevant to compare today’s rates to the rates from more than ten years ago, since the nature and value of that service has changed over that same time-frame, but it is worth noting that over the last several years, the increases in cable rates have actually lagged behind inflation rates.

Read this post for the financial details, but the short version is that if each network lost the carriage they have now and then had to market and sell the channel to individual consumers, revenue goes down, operating costs go up and programming quality probably also goes down.  And the price you think you’ll pay for individual channels on an a la carte basis? You’re probably grossly underestimating it. The reason why you should pay for more than you watch is that it beats paying more to have fewer options.

Lazarus writes that cable needs to be brought “in line with the wholesale shift in how consumers now approach entertainment.” But different distribution outlets have different pricing models. If you saw Iron Man in the theaters, you probably paid ten bucks. The DVD is probably $20. Buy it on iTunes for $15 or watch it on VOD for $5. As I’ve written previously, different businesses operate on different models and it’s a mistake to assume they should all be the same.

Lazarus makes a comment early on about knowing “as a newspaperman” a little something about “outdated business model[s].” The print edition of his newspaper, the Los Angeles Times, is not sold on an a la carte basis, with the option of buying just the sports section or the business section. They did experiment a few years ago with putting their online entertainment section behind a wall and then charging a subscription fee for access. They later ended the experiment. The New York Times did something similar with its TimesSelect service. In these instances, the free market determined their actions, not regulation. Business models change over time and the models of the cable industry will undoubtedly do so as well.

If you look at the comments of this column, you’ll find some other reasons given why mandatory a la carte would probably be problematic. You could also check out some of Mike Masnick’s posts at Techdirt, such as here, here or here.

The Roles of TV and the Internet

Monday, November 3rd, 2008

It probably comes as no news to you that the availability and consumption of broadband video has risen dramatically this year. I enjoy using Net-viewing to timeshift or catch up on old episodes of particular shows, as well as watching video that’s exclusive to the Web (I love ill Doctrine, a hip-hop video blog hosted by Jay Smooth).

But there’s been a particular notion that risen as well that fascinates me: the proposition that online video can completely replace regular television. Twice, we’ve addressed the notion that online “a la carte” consumption of content can be a cost-savings measure (here & here).

In recent months, the “cord-cutting” meme has shifted a little bit. Instead of simply focusing on the benefits of online video’s a la carte nature, there have been a series of stories about people canceling cable or other subscriptions in favor of getting all their video from other sources.  There’s even a website dedicated to the idea of No More TV.

For example, here’s an L.A. Times piece on Kevin Rose – co-founder of such start-ups as Revision3, Pownce & Digg – explaining why he canceled his Comcast cable and TiVo subscriptions in favor of getting video from the Internet and his Netflix-Roku box. Note that he says he only watches “a handful of shows and about 10 to 12 hours of programming a week.” As we’ve noted before, Nielsen says the average is 127 hours, 15 minutes per month, or just shy of 32 weekly hours.

Mutichannel News has also examined this idea of dumping cable for the Internet. Note that the first customer interviewed says, “I don’t watch a lot of TV myself.” Here’s an important piece of this movement to cutting cable:

Online fare is skewed toward broadcast content. Full episodes of about 90% of broadcast networks’ primetime shows are available on the Internet, compared with about 20% of cable shows, according to Forrester Research.

So, while some cable programming is available online, much is not. Multichannel talks to another customers who says “the bigger adjustment for him was the lack of cable news programming.” TV Week’s Daisy Whitney is in the midst of an experiment to see if she can get all her television shows online; this week, she wrote about the difficulty of finding kid-friendly content. Will Richmond discusses the lack of cable programming in more detail.

Now, I know that there are readers who will come to the conclusion that I make these remarks for anti-competitive reasons. Purportedly, cable operators are scared of the competition from online video, which also supposedly explains (NOT) many of our network management policies. But some cable operators are also in the online content business, such as Comcast’s Fancast service. And many of these articles and blog posts on getting video from online sources don’t mention that you still have to have a broadband connection to do so – a service also offered by cable.

I think the growth in video is a terrific thing, but I’m a little skeptical about how fast the “cord-cutter” trend is growing. If this was a real movement, wouldn’t we see multichannel subs going down as broadband video consumption went up?  Instead, the subscription numbers have stayed pretty stable.

This week, Contentinople’s Eve Bergazyn also noted another trend:

According to The Nielsen Company ’s TV/Internet Convergence Panel, the heaviest users aren’t medium loyal: “the top fifth of Internet users spend more than 250 minutes per day watching television, compared to 220 minutes of television viewing by people who do not use the Internet at all,” the company announced in a press release. The opposite is true too, with lower Internet-usage correlating with less time spent in front of the television.

So, perhaps the roles of television and the Internet are more complementary than it might seem at first glance.