CableTechTalk » JD POwer http://www.cabletechtalk.com Technology & Telecommunications Policy Discussion Fri, 23 Dec 2011 19:44:04 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Cable Phone Service Is Tops In JD Power Rankings http://www.cabletechtalk.com/cable-companies/2008/09/23/cable-phone-service-is-tops-in-jd-power-rankings/ http://www.cabletechtalk.com/cable-companies/2008/09/23/cable-phone-service-is-tops-in-jd-power-rankings/#comments Tue, 23 Sep 2008 14:44:58 +0000 Michael Turk http://www.cabletechtalk.com/cable-companies/2008/09/23/cable-phone-service-is-tops-in-jd-pwer-rankings/ While I typically stick to discussions of policy issues, broadband, and emerging technology, when I see some really good news about cable and our ongoing efforts to improve customer service, I have to talk about it.

Recently JD Power and Associates released their annual rankings of customer satisfaction with both local and long distance telephone service.  The rankings measure five factors to determine overall satisfaction.

  • Customer service
  • Performance and reliability
  • Cost of service
  • Billing
  • Offerings and promotions

For the the second year, cable companies won all four regions. The latest study proves what we’ve said for some time – cable is your best value for telephone service. You can learn more about cable telephony here.

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