Comments on: Michael (Willner)’s Insight http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/ Technology & Telecommunications Policy Discussion Wed, 20 Aug 2008 09:33:53 +0000 http://wordpress.org/?v=2.3.1 By: mike mattingly http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-546 mike mattingly Mon, 11 Aug 2008 16:50:19 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-546 Michael, fist I'll be amazed if you read and reply to this. Why do Insight business customers pay a $100approx premium over home users for what I see as inferior service. Inferior in the fact that I called 502-357-4400 and was able to speak with a tech support rep within a minute but when I was transferred to business tech support I had to wait over 20 minutes to talk to someone. Where is that extra $100 per month going since I can assume it isn't going to pay for extra business tech support staff. If it is to pay for expedited onsite service calls then I'd like to take my chances and get a regular cable modem account for my business, a small fraction of that $100 premium would cover a backup DSL account-my business would have an instant backup connection and we'd save about $65 per month-a decent little chunk off or our monthly overhead. Mike Michael,
fist I’ll be amazed if you read and reply to this.

Why do Insight business customers pay a $100approx premium over home users for what I see as inferior service. Inferior in the fact that I called 502-357-4400 and was able to speak with a tech support rep within a minute but when I was transferred to business tech support I had to wait over 20 minutes to talk to someone.

Where is that extra $100 per month going since I can assume it isn’t going to pay for extra business tech support staff.

If it is to pay for expedited onsite service calls then I’d like to take my chances and get a regular cable modem account for my business, a small fraction of that $100 premium would cover a backup DSL account-my business would have an instant backup connection and we’d save about $65 per month-a decent little chunk off or our monthly overhead.

Mike

]]> By: Alice Tasman http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-508 Alice Tasman Tue, 22 Jul 2008 16:04:02 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-508 How do I tell an amazing and interesting Insight story to Michael Willner? I have had so many issues and today after 6 months found (because of one man taking the time) All of the problems I have had stemmed from not actually having Broadband Service. Insight has sent so many people to his house for the last six months that I have certainly not been a customer that you have made money on. However the effort has been continuosly made. There have been many "subs" that have not been able to figure it out, but a man named Steve Brown who has a boss name Curtis Fawver was able to. I know that you hear all to often complaints so I thought I would take a minute and tell you of the dedicated and sincere employees that I have met at Insight. Alice Tasman Tasman Industries How do I tell an amazing and interesting Insight story to Michael Willner? I have had so many issues and today after 6 months found (because of one man taking the time) All of the problems I have had stemmed from not actually having Broadband Service. Insight has sent so many people to his house for the last six months that I have certainly not been a customer that you have made money on. However the effort has been continuosly made. There have been many “subs” that have not been able to figure it out, but a man named Steve Brown who has a boss name Curtis Fawver was able to. I know that you hear all to often complaints so I thought I would take a minute and tell you of the dedicated and sincere employees that I have met at Insight.

Alice Tasman
Tasman Industries

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