Comments on: Michael (Willner)’s Insight http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/ Technology & Telecommunications Policy Discussion Wed, 17 Mar 2010 02:50:07 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: A VERY UPSET CUSTOMER http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-3793 A VERY UPSET CUSTOMER Thu, 25 Feb 2010 06:37:32 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-3793 It's 11:35 pm on Feb. 24, 2010, and I have dry tears in my eyes. I am okay at the moment because the last rep that I spoken to was actually nice to me. He was the 6TH person that I had spoken to since slightly after 8:00 pm tonight. My whole purpose for calling into customer service today was to pay my phone bill that was due last week. I had expected to pay roughly $120 for my bill this month, until Michelle(loumnurray) from Insight's customer service told me that my bill was $318.55. I was Shocked!!!!! So I then asked Michelle why my bill was so HIGH. That's when the "BITCH-ASS-NESS" for no reason came out of her. This is Insight's customer service at its finest. Instead of Michelle first showing concern for me she automatically became defensive and told me in a very condescending (nasty) tone that my bill was that high because I only pay the minimum due. In other words, if my bill was $80 and it was due on the 14TH of every month then I would only pay I guess...maybe $40???? If she would have gotten her wording together then she would have seen by looking at my account that I ALWAYS PAY MY BALANCE IN FULL, AND IF MY BILL IS PAST DUE THEN I PAY THE FULL BALANCE. I HAVE BEEN PAYING MY BILL THE SAME WAY SINCE 2004. Another thing that she would have NOTICED if she had looked at my account is that regardless if I received a bill statement via the mail...I ALWAYS CALL INTO PAY MY BILL. I WOULD ONLY TALKED TO A REP FROM INSIGHT BECAUSE MY STATEMENTS WOULD NEVER MAKE SENSE AND I WOULD HAVE TO CALL IN ANYWAY TO GET MY BILL ADJUSTED OR RESOLVED. I just got to a point were calling in seemed to be better and I would always double check to make sure I didn't owe for anything that I couldn't see that maybe they could. Michelle was a BITCH to me and refused to give me the benefit of the doubt that just maybe I wasn't aware of a past due bill that apparently was due back in Sept. of 2009. I tried to tell her that I had transferred my services to my new apartment and that I had spoken to numerous of representatives from customer services; I had spoken to more than one agents from the department that transferred my services who told me that I didn't owe anything; to getting sent to the retention department and adding on new services and receiving a credit, but not at any giving moment was I told that I owed a bill...let alone a past due bill. Therefore, if Michelle would have taken the time to see that I am not her common billing issue but a person with a real concern then I would have been just upset and not mad. Since me and her were going nowhere I asked her to send me to Retention, and instead she gets her supervisor. My situation only gets worst from that point on. Her supervisor Kevin (loukdumas) should lose his job. I never been treated like I wasn't important before and I am sure that I have probably been around longer than him having a job at Insight. He was the first person to tell me about the past due bill that I am aware of today. My problem with him was that he never tried to listen to my concerns, or understand where I was coming from. He would tried to talk over me, he was rude and when I finally told him that I didn't want to continue to talk to him that at the point he became very bitter towards me and instead of trying to solve the problem he created a bigger one. So when I asked him to send me to retention he sent me back into queue to customer services all over again just to spike me....and then added notes to my account that the my bill was legit and other negative comments that is far from the truth. So after calling back in I talked to another rep and she is slow, and didn't get anything that I was trying to tell her but I eventually got to her supervisor Steven(louslauyan) who basically told me that even though I have been with Insight since 2004...I was not a valuable customer, that we could talk in circles all night at this point, but he wasn't going to do anything for me. He told me that regardless of my personal situation with Insight that they send me a statement in the mail and as Dual responsibility on my part that I am responsible for my bill...like DUH....and that I could not hold the individuals (reps) at customer service responsible for my bill because it’s a legit bill that no one seem to have caught sense Sept. 2009 because Insights Reps are always right and I must pay for their mistakes..Laugh in my face...because Insight is allowed to screw me over... This man was HIGHLY TRAINED IN BEING AN ASSHOLE....BECAUSE THAT WAS EXACTLY HOW HE CAME ACROSS TO ME....He said that Insight DON'T have the MANPOWER to deal with somebody like me. My whole argument with him was that I never had an outstanding past due bill with Insight. I told him that I always pay my bill with a rep...And that I was shocked that since Sept. 2009 nobody has told me that I had a past due bill when you can look at my history to see that I would have never let that happen. I also, told him that somebody from the transferring department or retention would have caught it...and later on another supervisor even confirm that retention would have never added anything to my account IF I HAD A PASt DUE BILL. Steve was beyond ridiculous to work with and he belittled me like I wasn't even a human being. At the end of the night all I want was a credit towards my account. I wanted someone from Insight to take into consideration that maybe if wasn't me but the reps who maybe need more coaching and training. I want someone to see that I wasn't aware of a past due bill and just give me the benefit of the doubt. After all I have had many people tell me that I didn’t owe anything but my regular bill. I want someone to educate me on what really happened, and how my past due bill could carry over to late feb.2010 and not have one person catch it until today when I planned on paying a normal bill as usual. At this point it is the principle of the situation that every customer's situation is not the same and that I am a value customer who should be treated like one. Matt is the only person that got it. He understood my situation and treated me like I was someone and that my issue did exist. But my head is killing me and I have been at this for hours..... I also called into their corporate office to complain and I hoped that these conversations were recorded to see how rude these people were to me. I just can't justify paying a $300 bill when Insights rep aren't doing their part in telling me what I owe, and going through hell just to prove to people that I never knew this bill existed because I was told every time what was owed and then I would pay that amount giving to me each and every time since 2004. Someone from Insight please resolve my issue??? A loyal customer since 2004...... It’s 11:35 pm on Feb. 24, 2010, and I have dry tears in my eyes. I am okay at the moment because the last rep that I spoken to was actually nice to me. He was the 6TH person that I had spoken to since slightly after 8:00 pm tonight. My whole purpose for calling into customer service today was to pay my phone bill that was due last week. I had expected to pay roughly $120 for my bill this month, until Michelle(loumnurray) from Insight’s customer service told me that my bill was $318.55. I was Shocked!!!!! So I then asked Michelle why my bill was so HIGH. That’s when the “BITCH-ASS-NESS” for no reason came out of her. This is Insight’s customer service at its finest. Instead of Michelle first showing concern for me she automatically became defensive and told me in a very condescending (nasty) tone that my bill was that high because I only pay the minimum due. In other words, if my bill was $80 and it was due on the 14TH of every month then I would only pay I guess…maybe $40???? If she would have gotten her wording together then she would have seen by looking at my account that I ALWAYS PAY MY BALANCE IN FULL, AND IF MY BILL IS PAST DUE THEN I PAY THE FULL BALANCE. I HAVE BEEN PAYING MY BILL THE SAME WAY SINCE 2004. Another thing that she would have NOTICED if she had looked at my account is that regardless if I received a bill statement via the mail…I ALWAYS CALL INTO PAY MY BILL. I WOULD ONLY TALKED TO A REP FROM INSIGHT BECAUSE MY STATEMENTS WOULD NEVER MAKE SENSE AND I WOULD HAVE TO CALL IN ANYWAY TO GET MY BILL ADJUSTED OR RESOLVED. I just got to a point were calling in seemed to be better and I would always double check to make sure I didn’t owe for anything that I couldn’t see that maybe they could. Michelle was a BITCH to me and refused to give me the benefit of the doubt that just maybe I wasn’t aware of a past due bill that apparently was due back in Sept. of 2009. I tried to tell her that I had transferred my services to my new apartment and that I had spoken to numerous of representatives from customer services; I had spoken to more than one agents from the department that transferred my services who told me that I didn’t owe anything; to getting sent to the retention department and adding on new services and receiving a credit, but not at any giving moment was I told that I owed a bill…let alone a past due bill. Therefore, if Michelle would have taken the time to see that I am not her common billing issue but a person with a real concern then I would have been just upset and not mad. Since me and her were going nowhere I asked her to send me to Retention, and instead she gets her supervisor. My situation only gets worst from that point on. Her supervisor Kevin (loukdumas) should lose his job. I never been treated like I wasn’t important before and I am sure that I have probably been around longer than him having a job at Insight. He was the first person to tell me about the past due bill that I am aware of today. My problem with him was that he never tried to listen to my concerns, or understand where I was coming from. He would tried to talk over me, he was rude and when I finally told him that I didn’t want to continue to talk to him that at the point he became very bitter towards me and instead of trying to solve the problem he created a bigger one. So when I asked him to send me to retention he sent me back into queue to customer services all over again just to spike me….and then added notes to my account that the my bill was legit and other negative comments that is far from the truth. So after calling back in I talked to another rep and she is slow, and didn’t get anything that I was trying to tell her but I eventually got to her supervisor Steven(louslauyan) who basically told me that even though I have been with Insight since 2004…I was not a valuable customer, that we could talk in circles all night at this point, but he wasn’t going to do anything for me. He told me that regardless of my personal situation with Insight that they send me a statement in the mail and as Dual responsibility on my part that I am responsible for my bill…like DUH….and that I could not hold the individuals (reps) at customer service responsible for my bill because it’s a legit bill that no one seem to have caught sense Sept. 2009 because Insights Reps are always right and I must pay for their mistakes..Laugh in my face…because Insight is allowed to screw me over… This man was HIGHLY TRAINED IN BEING AN ASSHOLE….BECAUSE THAT WAS EXACTLY HOW HE CAME ACROSS TO ME….He said that Insight DON’T have the MANPOWER to deal with somebody like me. My whole argument with him was that I never had an outstanding past due bill with Insight. I told him that I always pay my bill with a rep…And that I was shocked that since Sept. 2009 nobody has told me that I had a past due bill when you can look at my history to see that I would have never let that happen. I also, told him that somebody from the transferring department or retention would have caught it…and later on another supervisor even confirm that retention would have never added anything to my account IF I HAD A PASt DUE BILL. Steve was beyond ridiculous to work with and he belittled me like I wasn’t even a human being. At the end of the night all I want was a credit towards my account. I wanted someone from Insight to take into consideration that maybe if wasn’t me but the reps who maybe need more coaching and training. I want someone to see that I wasn’t aware of a past due bill and just give me the benefit of the doubt. After all I have had many people tell me that I didn’t owe anything but my regular bill. I want someone to educate me on what really happened, and how my past due bill could carry over to late feb.2010 and not have one person catch it until today when I planned on paying a normal bill as usual. At this point it is the principle of the situation that every customer’s situation is not the same and that I am a value customer who should be treated like one. Matt is the only person that got it. He understood my situation and treated me like I was someone and that my issue did exist. But my head is killing me and I have been at this for hours….. I also called into their corporate office to complain and I hoped that these conversations were recorded to see how rude these people were to me. I just can’t justify paying a $300 bill when Insights rep aren’t doing their part in telling me what I owe, and going through hell just to prove to people that I never knew this bill existed because I was told every time what was owed and then I would pay that amount giving to me each and every time since 2004. Someone from Insight please resolve my issue??? A loyal customer since 2004……

]]> By: Monica http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-3473 Monica Tue, 05 Jan 2010 16:16:58 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-3473 Please send me your home mailing address so that I may annoy the shit out of you by mailing you non-recyclable postcards and letters every day to try to convince you to purchase a service you are in no way interested in purchasing. Because that is what your company does to me, sometimes several pieces of crap a day. I've called and asked nicely to have my address removed from your mailing list, and yet, it just keeps coming. Perhaps I'll save up every piece I get for a year, multiply that by the approximate number of homes in this area that do not use your service, and then post the estimated number of trees you are killing and the amount of landfill space you are taking up for just a single year on your unimaginiative and poorly designed mailings. Please, pretend my house doesn't exist. I don't watch television. I plan on living here for at least another 15 years and there is no way in hell I am ever going to sign up for your service in that time. Stop wasting your time. Perhaps if you invest all that money you are wasting on mass mailings into customer support you'll keep more of your current customers and gain new ones through word-of-mouth. That's the was successful companies do things. Please send me your home mailing address so that I may annoy the shit out of you by mailing you non-recyclable postcards and letters every day to try to convince you to purchase a service you are in no way interested in purchasing. Because that is what your company does to me, sometimes several pieces of crap a day. I’ve called and asked nicely to have my address removed from your mailing list, and yet, it just keeps coming. Perhaps I’ll save up every piece I get for a year, multiply that by the approximate number of homes in this area that do not use your service, and then post the estimated number of trees you are killing and the amount of landfill space you are taking up for just a single year on your unimaginiative and poorly designed mailings. Please, pretend my house doesn’t exist. I don’t watch television. I plan on living here for at least another 15 years and there is no way in hell I am ever going to sign up for your service in that time. Stop wasting your time. Perhaps if you invest all that money you are wasting on mass mailings into customer support you’ll keep more of your current customers and gain new ones through word-of-mouth. That’s the was successful companies do things.

]]> By: Rosa Macklin http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-2154 Rosa Macklin Sun, 06 Sep 2009 13:18:15 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-2154 After reading so of the stories on this page I can only say ditto to the last few. I have enjoyed my internet account with insight but your service is terrible! I have several properties around the city of Louisville, KY most in the westend of the city. You guys treat those customers like crap. You come in and run lines across the floor instead of trying to hide the lines and running them alone the floor. You drill holes in siding, but do not repair. I have a elderly friend that was without a phone for several days. I would never get phone service with you all. Please work on you service. Every customer should be important. We keep Insight in business. Be the best in customer service. If you can't do something tell the people and come when you say you are going to come. Thank you After reading so of the stories on this page I can only say ditto to the last few. I have enjoyed my internet account with insight but your service is terrible! I have several properties around the city of Louisville, KY most in the westend of the city. You guys treat those customers like crap. You come in and run lines across the floor instead of trying to hide the lines and running them alone the floor. You drill holes in siding, but do not repair. I have a elderly friend that was without a phone for several days. I would never get phone service with you all. Please work on you service. Every customer should be important. We keep Insight in business. Be the best in customer service. If you can’t do something tell the people and come when you say you are going to come.
Thank you

]]> By: Marty Orwick http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-2152 Marty Orwick Thu, 03 Sep 2009 21:51:16 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-2152 I recently had a problem with one of my DVR units which required an Insight service repair. I was told that the cable service was working and the problem was with the television. Seemed logical to me. After buying a replacement TV I have found that I had the same problem that I had from the beginning. I was told that a technician would be here to work on my problem between 2:30 PM and 5:30 PM today. It is almost 6:00 PM and no one has shown up. This now gives me two (2) days that I have taken half-days of vacation in order to be here and no one even showed up. With this said, I have lost a total of one (1) full day of vacation as well as a purchased television that I don't have any use for whatsoever. I cannot take it back as the wall-mount that came with the television had to be painted which means it is not suitable for Best Buy's return policy. I assume you get alot of feedback that may or may not be valid. However; in my case, I can tell you that Insight has performed miserably and I am the one that is out alot of time as well as alot of money. There is no excuse for this especailly since I told your people how important the appointment was regarding my work schedule. Insight has told me they adjusted my bill but as I told the initial customer service rep, I am very fortunate that money is not the issue here. To be reimbursed approx $20 is a joke. I would just as soon have you give a donation to a charity that needs $20. I needed Insight to do what they told me they would do and obviously this didn't happen. I will not take off from work again but I 'WILL' switch to AT & T as soon as they turn on the switch. THANK YOU for your time. I recently had a problem with one of my DVR units which required an Insight service repair. I was told that the cable service was working and the problem was with the television. Seemed logical to me. After buying a replacement TV I have found that I had the same problem that I had from the beginning. I was told that a technician would be here to work on my problem between 2:30 PM and 5:30 PM today. It is almost 6:00 PM and no one has shown up. This now gives me two (2) days that I have taken half-days of vacation in order to be here and no one even showed up. With this said, I have lost a total of one (1) full day of vacation as well as a purchased television that I don’t have any use for whatsoever. I cannot take it back as the wall-mount that came with the television had to be painted which means it is not suitable for Best Buy’s return policy. I assume you get alot of feedback that may or may not be valid. However; in my case, I can tell you that Insight has performed miserably and I am the one that is out alot of time as well as alot of money. There is no excuse for this especailly since I told your people how important the appointment was regarding my work schedule. Insight has told me they adjusted my bill but as I told the initial customer service rep, I am very fortunate that money is not the issue here. To be reimbursed approx $20 is a joke. I would just as soon have you give a donation to a charity that needs $20. I needed Insight to do what they told me they would do and obviously this didn’t happen. I will not take off from work again but I ‘WILL’ switch to AT & T as soon as they turn on the switch. THANK YOU for your time.

]]> By: Michael Turk http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-2123 Michael Turk Sat, 15 Aug 2009 11:00:17 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-2123 Cheryl - Sorry you're having trouble. Since we're just the association that represents cable companies, we're unable to directly address customer service issues on their behalf. We can, however, try to help you get resolution. If you're still experiencing a service interruption this morning, please let us know and we can connect you with someone at Insight. Cheryl –

Sorry you’re having trouble. Since we’re just the association that represents cable companies, we’re unable to directly address customer service issues on their behalf. We can, however, try to help you get resolution. If you’re still experiencing a service interruption this morning, please let us know and we can connect you with someone at Insight.

]]> By: CHERYL KING http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-2121 CHERYL KING Sat, 15 Aug 2009 05:59:28 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-2121 I paid my bill, 200 dollars of it, late in the afternoon on Wednesday 08-12-09 using my online banking account at the 5th3rd bank. The bank has it posted to my account as being paid to insight on Thursday 08-13-09. This should not have caused you to interrupt my services. But, you did, you cut it off at aprox 11:30 pm on Friday nite the 14th. It is now aprox 1:50 am and it is still not back on. Will you be turning it on this weekend? I hope you are not going to charge me any fees for the interruption, Its of no fault of my own, I paid the 200 dollars of the bill. I even called insight last week to inform them that it was going to be late. I ask for an extension and it was granted. This alone was suppose to keep it from getting cut off. You could have made a courtesy call and ask me about it. I was courteous enough to pay as I said I would. Direct TV is looking real good to me and my family right now. I have been an insight customer for a long time and I am really not liking this treatment at all. We are all having financial hardships right now. But, I am trying to keep up with my meager budget. Now, Insight has made me look like a fool to my loved ones. Please, turn my service back on.                 Cheryl A King I paid my bill, 200 dollars of it, late in the afternoon on Wednesday 08-12-09 using my online banking account at the 5th3rd bank. The bank has it posted to my account as being paid to insight on Thursday 08-13-09. This should not have caused you to interrupt my services. But, you did, you cut it off at aprox 11:30 pm on Friday nite the 14th. It is now aprox 1:50 am and it is still not back on. Will you be turning it on this weekend? I hope you are not going to charge me any fees for the interruption, Its of no fault of my own, I paid the 200 dollars of the bill.

I even called insight last week to inform them that it was going to be late. I ask for an extension and it was granted. This alone was suppose to keep it from getting cut off. You could have made a courtesy call and ask me about it. I was courteous enough to pay as I said I would. Direct TV is looking real good to me and my family right now. I have been an insight customer for a long time and I am really not liking this treatment at all. We are all having financial hardships right now. But, I am trying to keep up with my meager budget. Now, Insight has made me look like a fool to my loved ones.

Please, turn my service back on.
               
Cheryl A King

]]> By: steve wright http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-1958 steve wright Mon, 27 Jul 2009 18:46:21 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-1958 I to have experienced the lovely rude customer service reps in the Louisville ky area, im in southern indiana. I have had problems with my phone and internet services for more than a year..mmmm seems the "profesional" techs cant seem to ...or want to fix. Well, today i cancelled my service with insight, good riddence..at&t may be a little more expensive.. but hey it worked every day ..all day.. unlike insight..Michael Willner give me a call but do it before july 31, the cancel date of my service..if you can get through since i still have the unreliable insight phone service I to have experienced the lovely rude customer service reps in the Louisville ky area, im in southern indiana. I have had problems with my phone and internet services for more than a year..mmmm seems the “profesional” techs cant seem to …or want to fix. Well, today i cancelled my service with insight, good riddence..at&t may be a little more expensive.. but hey it worked every day ..all day.. unlike insight..Michael Willner give me a call but do it before july 31, the cancel date of my service..if you can get through since i still have the unreliable insight phone service

]]> By: Michael Turk http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-1530 Michael Turk Wed, 20 May 2009 15:33:43 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-1530 Jeff - Sorry for the trouble. I have passed your comment on to the customer service folks at Insight. I know it can be frustrating if things don't work the way you expect them to. Jeff –

Sorry for the trouble. I have passed your comment on to the customer service folks at Insight. I know it can be frustrating if things don’t work the way you expect them to.

]]> By: Jeff http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-1529 Jeff Wed, 20 May 2009 14:59:27 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-1529 Michael, On your ads for Insight Cable you say that if we, the customers, have a problem, Insight will fix it. Well, I think that is a lie. Insight here in Louisville, KY is absolutely pathetic. I am having to have a sixth repair to my cable service. Same problem that every time I waste half the day waiting, is declared fixed but then never really is. This will be the sixth service call in less than ten months. Given the amount of money I spend on digital cable and the lousy and rude service given by Insight service reps, I have decided to dump Insight and head to my local satellite retailer and sign up. Obviously the service technicians in Louisville, KY cannot fix the product they sell. Michael,

On your ads for Insight Cable you say that if we, the customers, have a problem, Insight will fix it. Well, I think that is a lie. Insight here in Louisville, KY is absolutely pathetic. I am having to have a sixth repair to my cable service. Same problem that every time I waste half the day waiting, is declared fixed but then never really is. This will be the sixth service call in less than ten months. Given the amount of money I spend on digital cable and the lousy and rude service given by Insight service reps, I have decided to dump Insight and head to my local satellite retailer and sign up. Obviously the service technicians in Louisville, KY cannot fix the product they sell.

]]> By: Mark http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/comment-page-1/#comment-1129 Mark Mon, 16 Feb 2009 18:18:12 +0000 http://www.cabletechtalk.com/tech-discussions/2008/05/16/michael-wilners-insight/#comment-1129 I wish I had Insight back! Insight was chased out of my part of Indiana, and the great Comcastic machine took over. For the people who have complained about Insight, come north to the Indianapolis area and treat yourself to the "Comcastic" experience. I can promise you that you will beg on your knees to have Insight back. I still have Insight equipment running in my house that Comcast wants to replace with their stuff. They can have it, after they pull it from my cold, dead fingers (which they are currently trying to do). If you truly want to be screwed, come deal with Comcast. Most of my neighbors who were Insight customers jumped ship to SAT or U-Verse the moment they got their first Comcast bill, and experienced their version of "customer service". Come back Insight! Come buy back your old Indiana territory!!!! I wish I had Insight back! Insight was chased out of my part of Indiana, and the great Comcastic machine took over. For the people who have complained about Insight, come north to the Indianapolis area and treat yourself to the “Comcastic” experience. I can promise you that you will beg on your knees to have Insight back. I still have Insight equipment running in my house that Comcast wants to replace with their stuff. They can have it, after they pull it from my cold, dead fingers (which they are currently trying to do). If you truly want to be screwed, come deal with Comcast. Most of my neighbors who were Insight customers jumped ship to SAT or U-Verse the moment they got their first Comcast bill, and experienced their version of “customer service”. Come back Insight! Come buy back your old Indiana territory!!!!

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