03 September 2010

 

Dear TiVo: We Beg to Differ…

TiVo and Tuning AdapterAs I mentioned in my previous post, the cable industry has deployed switched digital video (SDV) as a means of conserving bandwidth, allowing us to provide better and more services to our customers.  As the FCC examines the future of set-top boxes and the current CableCARD regime, TiVo has raised a question about whether the Tuning Adapter (which it helped develop) is a satisfactory approach to enable consumers with TiVo one-way devices to access cable programming delivered via SDV.

We’ve already responded via filings of our own  – making the points that Tuning Adapters are generally working and the TiVo proposed “fix” doesn’t withstand scrutiny  – but I wanted to take some time to explain where we think TiVo gets it wrong. (Coverage of this battle of filings can be found at Multichannel News and Light Reading.)

TiVo has proposed that, in lieu of the Tuning Adapter solution, the government should require the cable industry to engineer a new Internet pathway to cable headends that will handle SDV signaling from third-party devices. It’s probably worth noting that this IP backchannel approach, targeted at getting rid of the Tuning Adapters, would not eliminate CableCARDs which serve a different function – enabling UDCPs (Unidirectional Digital Cable Ready Products) to access scrambled cable programming.

I must first point out that this proposed alternative is meant to replace the Tuning Adapters that TiVo itself helped develop (as described in my previous post and on TiVo’s website) and despite the fact that TiVo has admitted publicly that “there are no known issues with Tuning Adapters.” In addition, ARRIS (the manufacturer of Moxi, the second-leading CableCARD-enabled retail device) reports that Tuning Adapters “work in providing Moxi customers with access to SDV channels and give them the experience and functionality they expect from the UDCP.”

The Issue of Size

TiVo complained about the size of a Tuning Adapter and showed a picture of a Cisco Tuning Adapter sitting on top of a larger TiVo.

However, the Motorola Tuning Adapter is smaller than Cisco’s and is much smaller than the TiVo device, as can be seen in this photo (Also shown above). Also, TiVo actively markets a Western Digital Hard Drive for its customers to use whose size is comparable to the Cisco Tuning Adapter, as shown in this side-by-side photograph (Also seen to the right).
TiVo and Western Digital Hard Drive
The fact that Tuning Adapters work is much more important than their size. The reason they are their current size is because they have not been needed in sufficient volume for manufacturers to justify the cost of designing a smaller form factor.

It’s important to note that only a tiny percentage of cable customers need a Tuning Adapter. Thus, one key advantage of the Tuning Adapter is that it is scaled precisely to its purpose: It is deployed only to those customers who 1) use UDCPs with a USB port and the necessary firmware, 2) subscribe to a system deploying SDV, and 3) wish to receive SDV channels.

Should all cable systems be reengineered in order to accommodate this small number of TiVo users when it has always been clear that UDCP devices could not receive two-way services and there is already a means for them to access SDV programming?

The Not-Ready-For-Primetime Proposal

Unlike the Tuning Adapter, TiVo’s IP proposal is not ready for primetime and would impose unnecessary costs on the vast majority of cable subscribers who don’t need this additional functionality.

For starters, TiVo’s IP proposal doesn’t address what’s to be done about security and authentication or how new standards and protocols should be established that will address the wide variety of equipment used in the field.

The FCC also asks whether TiVo’s solution would result in unnecessary costs, acting as a disincentive for investment by the cable industry in switched digital. This is a reasonable question, because what TiVo’s proposal seeks is to force cable operators to engineer and deploy a new pathway to their headends to accept communication from one-way retail devices when a satisfactory solution already exists. As TiVo has said in another context, “if Congress or the Commission chooses a particular technological implementation over other technically feasible alternatives, innovation will be choked off.”

TiVo brushes off concerns about development costs, claiming, “No technical problems need to be ’solved’ for the Commission to move forward with these reforms – just some choices, involving existing technologies, to be made.” However, Cisco’s comments estimate that 30-42 months would be required to implement TiVo’s proposal, and even that schedule assumes resolution of the technical uncertainties that now exist. In its filing, ARRIS warned, “Any alternative approach would need to be evaluated for the incremental investment it demands of operators and suppliers alike, along with operator implementation costs and risks.”

Instead, we think there is a better way forward for consumers. As we say our filing:

There may well be creative IP solutions and technological designs for interactive services, but they should be addressed for all MVPDs on an AllVid basis in the NOI, not in this short-term cable-centric proceeding.

Read this blog post from NCTA President & CEO Kyle McSlarrow, in which he argues that “the only way a retail video device marketplace can fully work for consumers is if all MVPDs participate.” That’s the path forward that will offer the greatest return.

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9 Responses to “Dear TiVo: We Beg to Differ…”

  1. Ben Says:

    Wow Paul, all those words and no mention if the things actually work? I’m sure to those who are having problems, anything sounds better than a tuning adapter at this point.

  2. Zatz Says:

    My TiVo Premiere +Tuning Adapter combo is flakey as shit. Not sure who’s to blame, but it’s a bad consumer experience and leaves me dissatisfied with both of you. So… it doesn’t matter who is right or wrong, I’m unhappy customer looking for alternatives. Is that the goal?

    By the way, how come the CableLabs certified Cisco TA isn’t capable of tuning more than 2 streams to match the capabilities of the CableCARDs they’re paired with?

  3. dwgsp Says:

    The fact that Tivo helped to develop the Tuning Adapter solution is not a persuasive argument against their current proposal for a different solution. Let’s face it – Tivo didn’t have any choice but to help develop the TA. Without the TA, their main product wasn’t going to remain viable and the future of the company was probably at risk. For Tivo (or Moxi) to admit in public that there are serious problems would be suicide.

    Fast forward to the present, and we have a situation where there many Tivo+Cable customers who have reliability issues with their Tivo+TA combos. As Zatz says (above) we don’t know who is to blame, and after enduring the situation for over a year we’re fed up with both Tivo and Cable. There’s also growing dissatisfaction with Cable company supplied DVRs. While the Cable industry and Tivo fight this out, the consumer is ready to move on to a solution that does not involve either of them. Is that really what the Cable industry wants?

  4. Chucky Says:

    “There may well be creative IP solutions and technological designs for interactive services, but they should be addressed for all MVPDs on an AllVid basis in the NOI, not in this short-term cable-centric proceeding.”

    Of course, life is a short-term proceeding.

    AllVid is years away, if it ever happens at all. Which is why the NCTA loves the idea – AllVid gives the cablecos a vaguely plausible excuse to give to the FCC to try to shirk their legal responsibilities.

    The NCTA is quite enthusiastic about the prospect of killing third-party boxes. And hopefully, the FCC won’t share that particular enthusiasm.

    —–

    “As Zatz says (above) we don’t know who is to blame”

    We actually know who to blame. The FCC has a mandate to force the cablecos to allow third-party boxes to be on a level-playing field with their rental boxes. The tuning adapter has failed, and the IP backchannel is the means to fix the issue.

    The FCC is the only entity capable of fixing the issue, since the cablecos like having the issue around, and since only the FCC can force the cablecos to do what they don’t want to do.

  5. Buddy Says:

    I got the “Free” tuning adapter over a year ago and used it once then took it off and have not used it since. It was bulky , and it slowed my video connection “handshake” to TV even further. It it was “positive” I would have it hooked up.

  6. Tim Says:

    “There may well be creative IP solutions and technological designs for interactive services…”

    … but we didn’t bother with any of them. Most of our customers with our DVR’s don’t recall the appearance of graphics from a Commodore 64 and therefore don’t make the comparison.

  7. Don Hyatt Says:

    Time Warner’s implementation of Tuning Adpaters SUCKS! There’s no getting around it.

    I have 3 in the family, 1 in Raleigh, NC & 2 in Greensboro, NC and they require constant attention, having to be reset at least once week. TWC ‘technicians’ & ’support staff’ know next to nothing about them and are worse than useless because they waste time. S E V E N appointments and many hours later, the Tuning Adapters still crap out regularly and are dog slow to tune in even when they do work. No tweaking / attenuating / cajoling of the signals seem to make any difference and they problems occur with Series 3, HD, & the new Premier and with now 5 different TAs. The problems seems to be that the technology itself just blows.

    I’ll be first in line when the class action lawsuit comes up….

  8. Don Hyatt Says:

    Wanted to follow-up and tell everyone that TWC’s National Cable Card support called me and talked through the issues I’ve been seeing. I appreciate the call and the rep I spoke with was very knowledgeable. If the techs TWC actually sent to my home were as articulate and skilled, I feel the situation might not have gotten out of hand. However, two guys at a national level having to assist with thousands of Tivo customers, compounded by ongoing finger pointing between TWC, Tivo, & Cisco, is not the way to achieve customer satisfaction. Perhaps if TWC starts to solidly support Tru2Way technology and not stay so focused on how many of their own crappy DVRs they can lease to customers, the situation will improve over time. One can always hope…

  9. TiVo Software Updates Rolling Out | TechsZone Says:

    [...] (which is not my imagination). I’ve yet to have a lock up under the new software, but my SDV Tuning Adapter reboots and periodic lost channels persist. In fact, my Premiere failed to record True Blood last night [...]

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