In 2007, J.D. Power and Associates’ annual rankings of telephone service provider customer satisfaction ranked cable companies #1 in customer satisfaction in all six US regions. More than 15 million customers currently enjoy cable’s phone service, and it’s no wonder cable companies are signing up millions of new customers every year.

Cable’s telephone service often comes as part of a “bundle” where multichannel video, high-speed Internet and voice services are offered as a package and billed in a single invoice, providing a better value and more simplicity for customers.

Cable’s digital phone service makes possible new features not available through traditional telephone service - such as Web portals that allows customers to review their calling history or listen to voicemail messages online when away from home. Digital phone service is a revolutionary technology that has the potential to completely change how phone calls are made and how voice services are used.

Recent economic studies have also shown that cable’s digital phone service could spark tremendous savings for both consumers and small businesses. According to a study by Microeconomic Consulting & Research Associates Inc. (MiCRA), consumers and small businesses across the country have already saved $23 billion and could save a total of $111 billion on their phone bills over the next five years as a result of robust competition. MiCRA estimates that residential consumers could save an average of $144 or more each year, while small businesses could save 50-70% on their phone bills – although the projections conservatively assumed that small businesses would save about $240 each year.

Competition Works, Consumers Win. As cable competes with companies offering traditional phone service, we’re winning more customers every year. Cable’s customers are winning, too – with lower prices and higher customer satisfaction.

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This entry was posted on Monday, April 7th, 2008 at 9:09 am and is filed under Digital Phone, Tech Discussions, Technology Showcase. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.