Since this has been a busy week, it seemed like a good time to provide an update on the broadband stimulus implementation process. I’ll refer you back to this earlier video from NCTA President & CEO Kyle McSlarrow and our White Paper; we think a strong broadband infrastructure is a good thing and we think the use of grants to promote broadband is a good thing, but we also think the funds ought to be used efficiently and we think the process ought to be fair & transparent.

On Monday, James Assey, Executive Vice President of NCTA, participated in a Roundtable on Nondiscrimination and Interconnection Obligations.

As part of the stimulus package, funding was included to “establish a Broadband Technology Opportunities Program for awards to eligible entities to develop and expand broadband services to rural and underserved areas and improve access to broadband by public safety agencies.” NTIA and RUS, the agencies that are implementing BTOP, are holding a series of public meetings, and Monday’s event was part of this. In broad terms, “Nondiscrimination and Interconnection Obligations” refers to how networks interact with each other and exchange traffic.

That’s a whole lot of background to set-up the statement that Assey delivered, which can be accessed on our website, along with a summary.

On Tuesday, NCTA Associate General Counsel Steve Morris spoke on a panel at another public meeting. Andrew Feinberg at BroadbandCensus.com provided coverage:

The statutory guidelines provide a good start in determining standards, said Morris. Morris invoked President Obama’s call for a transparent process, and said it be governed by a merit-based system of seven objective measurements to be shared between NTIA and RUS.

Job creation and preservation should be first and foremost among the selection criteria, Morris said. Preference should also be given to those applicants that can complete build-out within the statutory time periods, and that are able to maintain projects afterwards.

Infrastructure should be built out first the “last mile,” Morris said. And programs that target schools, libraries, and other “public interest” institutions should be ranked ahead of those that don’t, he added. Further considerations could be cost per capita and relative expense compared to other forms of communication, he said.

On Wednesday, NCTA responded to a Request for Comments on the FCC Report On Rural Broadband Strategy; those comments can also be found on our website. Essentially, we called for complete interagency communication and coordination; transparency; a set of coherent and clearly defined goals; an update of the FCC’s universal service and pole attachment policies; and an initial focus on extending broadband facilities to unserved areas and underserved populations.

Also this week, Representatives Joe Barton [R, TX-6] and Cliff Stern [R, FL-6] sent a letter to NTIA, RUS and the FCC about the broadband stimulus funds. You should read the letter, but some of the key points are:

• Stimulus funds should go where broadband mapping has been completed
• Funding should go to the unserved over the underserved
• We should stimulate demand rather than supply
• These efforts should be technologically & competitively neutral
• We should fund economically efficient projects

Today, we started trucking equipment over to the Washington Convention Center here in D.C. A crew will start setting up our Broadband Nation exhibit over the weekend (see this previous post).

Broadband Nation is our 20,000-square-foot interactive exhibit at The Cable Show.  This exhibit will demonstrate the many ways in which broadband technology has changed the way Americans live, work and play.  It’s a hands-on opportunity to experience a wide variety of innovative new technology products and services available both now and possibly in the future for the home, school, and office, as well as specialized applications for medical centers, schools, and retail and entertainment outlets, among others. Broadband Nation seeks to capture in tangible ways how broadband has, and will, alter the everyday life of Americans; the exhibit will provide a good rationale for the broadband stimulus funding.

Next week, there will also be a couple sessions at The Cable Show that will focus on this issue.

• Wednesday, April 01, from 3:00 – 4:15 p.m., the session “21st Century Communications Policy: The Role of the States” will feature a conversation with State Public Utility Commissioners examining (like it says in the title) the states’ role in this process.
• Friday, April 03, from 11:00 a.m. – 12:15 p.m., the session “If We Build It, Will They Log On: Barriers to Broadband Adoption and Use” will look at how to drive adoption of broadband applications within the medical, education, safety and environmental/energy sectors.

(cross-posted at The Cable Show Blog) 

Part of the business of cable here at the Show is a discussion of ways to better serve, and better reach, customers.  The Association of Cable Communicators, an organization of communications and public affairs professionals, this morning hosted Publicity Play: Making an Impact in a Fragmented Media Age - a look at how cable operators and programmers are managing their brand, their promotions, and their customer service through blogs, social networks, and other new media.

Peter Kiley from C-Span moderated the panel which included Chelsye Burrows of Starz Entertainment, Ellen East of Time Warner, Annie Howell of the Discovery Channel’s Planet Green, Jennifer Khoury of Comcast, and Ellen Kroner of Rainbow Media. 

After brief introductions of the panelists and their company, the conversation turned to ways the companies are using digital media to do their jobs.  Ellen East shared an effort by Time Warner to have staff travel to the front lines and work customer service.  They blogged about the experience so co-workers could understand the challenges faced by both customers and the front line staff.  The blog proved very popular within the company and helped bring the corporate personnel closer to the people interacting with customers every day.

Jennifer Khoury talked about the Comcast Cares program and their use of Twitter and other platforms to monitor customer complaints wherever they popped up and to be proactive about solving them.

While these efforts help improve customer service, cable operators and programmers are also finding more challenges with new media in the marketing of their products, services and programming.  Chelsye Burrows discussed efforts to promote new Starz programming including Hollywood Residential and Head Case.  Extensive outreach was done with blogs covering TV and promotional content was created for the web to engage online audiences.

Similarly, When launching a new music on demand channel, Time Warner in Austin announced the launch events via Facebook and evite events in addition to traditional marketing channels.  They surveyed attendees and found that 46% came from one of the two online efforts – a huge success.  East expressed her belief that online channels were “the way to reach younger audiences”.

Conversation then turned to a discussion of traditional public relations and media relations, and the challenges presented by new media. 

Comcast’s Khoury believes the web has permanently altered the roll of communications personnel.  The media world has changed., she says.  Digital media is forcing changes in customer service, marketing, communications, reporting, deadlines, etc.  It is often a daunting task, she believes, but suggests “you try to work within the new structure and give people what they need.”

One of the most interesting highlights of the discussion was Annie Howell’s discussion of Planet Green’s new electronic press kit.  Not only has Planet Green stopped creating paper press materials and driven them all online, the press sites are developed using green design standards.  The colors are chosen for their lower wattage consumption and the sites use minimal images to draw less power.

The panel bounced back and forth between corporate branding, identity management and promotion of content with some discussion of the blurring line between corporate communications and marketing, but the predominant theme could be summed up by Bob Dylan – The times they are a-changin’.

Paul and I will be covering the Cable Show in New Orleans for the next few days. We invite you to check back for our coverage of new products, services, and technologies that will be changing the way you work, play and entertain yourself on the cable platform.

If you’re a Twitter user (or a Twit, for short), we’ll be using the hashtag #cs08. Track #cs08 on Twitter and follow the action.

If you’re in New Orleans for the Show, send us a note and let us know. You can also follow @CableShow for our updates throughout.

We’re all down in New Orleans right now for NCTA’s annual conference The Cable Show. One of the things that we and the press do during this time is assess where the cable industry is right now.

• Interview with NCTA President & CEO Kyle McSlarrow, with a focus on public policy
• AP story on the growth of cable and new services
• Optimism of the cable industry on the eve of the Show

You can follow activities at the Show on The Cable Show blog.